Crane Service Manager

Crane Service Manager
Overhead Crane
All Terrain
Rough Terrain
Gantry
Truck Mounted Cranes

Maintains/establishes a well-organized, profitable work center with strong emphasis on customer relations.
Completes authority within guidelines set by the General Service Manager.
Opens and closes service work-orders.
Schedules workload for in-house and field staff.
Identifies training needs and oversees training schedule for service staff.
Oversees cleanliness of facility and grounds.
Oversees warranty claims.
Works with parts department on parts ordering for repairs in process.
Travels and works on customer machines in the field as required.
Operates and maintains electric and/or air powered hand tools.
Assists in testing and commissioning of products as necessary.
Performs pre-start checks and ensures product is ready for start-up as necessary.
Meets quality standards with no supervision and minimum required rework.
Operates forklifts and overhead cranes as required.
Reads various measuring tools including micrometers, calipers and torque wrenches.
Maintains quality standards through visual and mechanical inspection methods.
Works safely by following established safety procedures.
Handles and disposes of hazardous wastes such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
Troubleshoots using hydraulic and/or electrical schematics.
Carries out supervisory responsibilities in accordance with the organization’s policies and ensures all locations are in complete compliance with applicable local, state and federal laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Directly manages service technicians and supporting staff (5-10).